Refund policy
At The Monologue, every piece we create is crafted with purpose and designed to connect — celebrating handmade artistry across paper, fabric, and wooden products, all proudly Made in India.
Because each item is produced in small batches with great care, we accept returns or exchanges only in specific situations as outlined below.
Return & Exchange Policy
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Returns or exchanges are accepted only in cases where the product received is incorrect or damaged.
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To help us verify any damage that may have occurred during delivery, please share an unboxing or opening video at the time of raising a claim.
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Kindly note that returns or exchanges cannot be accepted for reasons such as:
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Change of mind
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Colour or texture preferences
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Incorrect size selection
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We appreciate your understanding and support for our small-batch, handcrafted process.
Procedure for Return or Exchange
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Please share the unboxing video and your order details with us at themonologuestore@gmail.com or via WhatsApp at +91 88386 16325 within 48 hours of delivery.
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Our team will carefully review the video and verify your claim.
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If approved, we’ll arrange an exchange or refund within 7–10 business days and the product will be delivered within 5 days from initiation.
Refund Details
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Refunds are issued only for verified cases of damage or incorrect product delivery.
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Refunds for prepaid orders will be credited back to the original payment methodv within 7 days.
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For COD (Cash on Delivery) orders, refunds will be processed via UPI or bank transfer within 7–10 business days after approval.
Contact Us
For questions or assistance related to your return or refund, please reach out to us:
📧 Email: themonologuestore@gmail.com
📞 Phone/WhatsApp: +91 88386 16325
At The Monologue, we thank you for supporting handcrafted, sustainable, and purposeful products. Your trust helps us continue creating with meaning.
